I have just tried to speak to a manager/supervisor at Sky. I have been told there I cannot speak to a manager as there is nobody available.
I did try to leave a message for a Sky manager to phone me but was told that I cannot leave a message and I must email Sky.com.
The lady did mention, they do not work for Sky and part of TSC http://www.herotsc.co.uk/ they are Sky’s outsourced call centre.
The Sky Installations department is outsourced and Sky’s call centre is outsourced no wonder I am having a bad Sky customer experience.